Refund policy

Thirty days, full refund, no questions asked. If you want your money back, you get your money back.

The policy

Any supporter licence bought through Graflet can be refunded in full within 30 days of purchase. You do not have to give a reason, report a fault, or return anything. Ask, and it is refunded.

This is the wording our merchant of record shows you at checkout, and it is the policy we are bound by: “You are fully protected by our 100% No-Risk Double Guarantee. If you don't like our app over the next 30 days, we'll happily refund 100% of your money. No questions asked.”

How to ask

Purchases are handled by Freemius, who act as the merchant of record — they take the payment, handle the tax, and issue the refund. Either route works:

• Reply to your purchase receipt, or use the customer portal link in it, and request a refund.
• Or open an issue in the repository and we will start it for you.

The refund goes back to the card or account you paid with. How long it takes to appear is your bank's call, not ours — usually a few working days.

After 30 days

We are not obliged to refund past 30 days, but ask anyway if something went wrong. A supporter licence is not a subscription — nothing renews, so there is no recurring charge to cancel.

What you keep

A refund ends the licence. Graflet itself is free and open source, so refunding a supporter licence never takes away the CLI or the docs — those were never the thing you paid for. See the support page for what a licence actually covers.